Refund Policy

We value your satisfaction and strive to provide the best experience possible. Please review our refund policy for subscription and credit purchases on our social media platform.

1. Subscription Refunds

• Eligibility: Refund requests for subscriptions are considered within the first 14 days of the initial purchase, provided that the services have not been significantly utilized.
• Partial Refunds: After the 14-day window, partial refunds may be granted at our discretion, based on the unused portion of your subscription.
• Non-Refundable Items: Subscription renewals are non-refundable once the renewal period begins. To avoid automatic renewals, please cancel your subscription before the renewal date.

2. Credit Refunds

• Unused Credits: Refunds for unused credits are available within 30 days of purchase, provided that the credits have not been applied to any transactions or services on the platform.
• Non-Refundable Credits: Credits that have been partially or fully used are non-refundable.
• Promotional Credits: Credits received through promotions, bonuses, or other special offers are non-refundable and non-transferable.

3. Refund Process

• Requesting a Refund: To request a refund, please contact our customer support team with your purchase details, including the transaction ID and reason for the refund.
• Processing Time: Refunds will be processed within 7-10 business days after the request is approved. The refund will be issued to the original payment method used for the purchase.
• Disputes: If you believe a refund has been unjustly denied, you may escalate the matter by contacting our support team for further review.

4. Exceptions

• Technical Issues: If you experience a technical issue that prevents you from using the subscription or credits, please contact us immediately. We will investigate and may offer a refund or other resolution on a case-by-case basis.
• Fraudulent Activity: Refunds will not be issued for purchases made through fraudulent or unauthorized transactions. We reserve the right to terminate accounts involved in such activities.

For further assistance, please reach out to our support team At : "support@zustfun.com". We are committed to ensuring a fair and transparent experience for all our users.